Customer Commitment

What You Should Expect From Your Hearing Health Care Professional:

1. He or she should listen to you

When you first visit the office it is a good sign if you get to do most of the talking. Your needs and concerns are very important to us! We will listen to what you tell us, then work with you in prescribing a solution that will suit your needs and improve your hearing.

2. Gentle, comfortable, discrete, care

Nowadays, your hearing assistive device can be surprisingly comfortable and discrete. With advanced technology we have numerous styles and types of hearing devices to best suit you, and fit into your lifestyle. You would be surprised to learn how many famous people discretely wear hearing devices in public.

3. He or she should educate and inform you of your condition and choices

It is the right of every customer to fully understand their hearing health and to receive accurate information. This allows you to make hearing health care and lifestyle choices that best meet your personal needs. Our commitment to offering personalized service and continued professional education is paramount.

4. Reasonable and fair cost

We know how valuable your time and money are to you; that’s why our priority is “on-time” appointments, accurate estimates, and no surprises. We want to offer individual solutions tailored to fit your budget, needs and lifestyle.

5. After sale service & support

When you first wear a hearing aid, often there is a flood of sounds that you are now hearing, which can be very overwhelming. We suggest a training schedule to help you adjust to your new hearing. In the first few months after receiving your hearing aid we suggest that you visit our office 3 or 4 times to ensure that your hearing aid is properly adjusted and that you are comfortable with your hearing. Additionally, we will train you on how to maintain your hearing aid and offer free cleans and checks, maximizing the life and effectiveness of your aid.

In this day and age of fast food and rushed service we’ve chosen to keep our practice a place where people know you. At Island Hearing, we recognize that each customer is unique and offer personalized information and solutions to their hearing needs. If you want to visit a calm, relaxed office where people care, give us a call.